Ordered the Lupin scooter which arrived, beautifully packed, within 25 hours! Amazing service.
The scooter was lovely however we live in a lower ground floor apartment approached over 16 stairs and found that we were unable to lift and carry the Lupin over that distance. Sadly, I had to return it and have heard, within a few hours of it arriving 'back at base' that my full refund has been made.
This Company is amazing to deal with, the product was second-to-none and my big regret is that I was unable to keep it. Our fault, I guess, for not experimenting with a 21 kg weight up the 16 stairs.
I know I can fully recommend both the product and the Company and wish them well in future sales and service. GF

i am new to the disabled community, and searched various web sites, for a scooter. Bettie
&Berty where very helpful when contacted and explained all i needed to know, i am very happy with my LUPIN manual folding model and the customer service provided.

We have been looking for a multipurpose scooter for some time & are delighted to have found the LUPIN. It is everything we need & more! There are no agents in N. Ireland however,BETTY & BERTIE offered free delivery & if not satisfied, free return !! What more could you want!
We had one small issue with the battery but this was speedily resolved. We now have a scooter that can be used on varying surfaces,with 3 power modes,excellent brakes, comfortable seating,luggage storage & best of all, large 10" wheels. The best scooter we have seen.

Thank you very much. I am enjoying using the Lupin. Just a quick pic to show versatility of Lupin so compact and unobtrusive. Have had many positive comments - Kim

Very good and reliable firm to purchase a mobile scooter from. Of all the opportunities I’ve had this is one of the best firms I’ve ever done any business with I’ll give it five stars - James

I think my scooter is great, the customer service is excellent, the process of buying the scooter and delivery was very easy and quick delivery. I would recommend the company to anyone

Delivery was right on time. I am pleased with this compact scooter it was very easy to use and understand I think it has a style of its own. Thanks for the ride.

Paul

Very impressed with the service I have received so far, staff very friendly and service is very quick. The Astra Scooter arrived very quickly and at the time stated, driver very friendly and actually put the scooter indoors for me. Followed the easy instructions and set it up within minutes took it for a tour round the house all worked fine. Followed this up a few days later (when the rain finally stopped) and took it for a long run and everything went well. I was originally worried because of my height and weight (6' 2" and 15 Stone) but everything was fine and comfortable. Next journey was shopping in Bluewater with my wife and granddaughter all day long (yawn). Next month I have to go to Malta so I am now confident that the scooter will cope with the journey.

I am a disabled veteran who struggles to walk. I looked on the internet specifically for a lightweight 3 wheel scooter that would fit in the boot of my car. I wonted it to cover a certain distance has I go out all day pursuing my hobby which is photography.

What appealed to me was the battery for which the distance and speed suited me to the ground. pun not intended

I am pleased with my Lupin, which I use on buses and trains. I use my Sterling Sapphire for local use as I live in West Yorkshire and we have lots of hills. The Lupin is much easier to put in my V W Golf hatchback. It's a completely different technique riding the Lupin but very enjoyable.

Hi, Betty and Bertie. I'm so sorry for the delay in getting back to you. I've been a bit low with my heart problems... But when your beautiful scooter arrived safely, well packed and in absolutely 1st class condition it was like re- charging my pacemaker ! I did have a set back though as our little terraced house with its small width front door and it's awkward steps made it more difficult to actually get the scooter out to the car... also the Hyundai i10 boot was not as large as your lovely daughter was quoted and the lupin wouldn't fit either way . Apparently Hyundai show the new 2021 sized boot to be deeper (from rear door hatch to seat backs) whereas ours is less because we've got the older model... So after much huffing and puffing ,as you can imagine I had to drop the back seats so that I could wheel her in, nose first! I would like to say that in no way was anyone to blame but "me " for this fiasco... At 84 and slightly losing it I'm going to have to listen my lovely wife Georgina when she says "are you sure it will fit and are you sure it's not going to be to heavy for you ? Anyway all's well now . we purchased a 4x3foot fold up aluminium ramp and the Lupin goes up and down and we still have room for our daughter occasionally... So thank you for a splendid product, 1st class service by lovely people. I would certainly recommend,Betty and Bertie to anyone thinking of purchasing a mobility scooter....five stars for sure... Best wishes. Pat and Georgina .

There are no ends to where you can go with this scooter, it is very smart and compact meaning I can leave it in the boot of my car ready to go. I think the controls are very simple to use and the automatic folding is amazing!"

My first thought about my scooter was definitely how attractive it is! The red really stood out to me and I almost feel a little younger too. It's so easy to use and I've even named me scooter Jill and with the help of her, me and my husband are able to do so much more!