We are based in Reigate, Surrey

- If travelling on the M23 then we are located 15 mins from Gatwick Airport (Junction 9) 

- If travelling on the M25 then we are located 15 mins away from Reigate Hill (Junction 8)

Our Address

• Betty & Bertie, Unit H, The Courtyard Business Centre, Lonesome Lane, Reigate, Surrey, RH2 7QT

If you do want to come in and see it, then you must let us know beforehand so we can ensure someone is here to greet you as we are not always working in the office or we may be busy with other customers. 

Call us to arrange an appointment on 0800 999 6606

Yes, you can!

If you do want to come in and see it, then you must let us know beforehand so we can ensure someone is here to greet you as we are not always working in the office or we may be busy with other customers. 

Another note is we are an office, not a showroom so we can do demonstrations outside with the weather dependent. 

Please call us to arrange an appointment on 0800 999 6606

We continuously offer discounts on our mobility scooters and you’re in luck!

Grab £50 OFF a mobility scooter with the code: WINWIN50

*subject to one use per customer and MUST be used before payment

Yes we do, discover our range of finance services that we offer including our premium pay in 4 instalments with PayPal Credit or pay in 3 instalments with PayPal Pay In 3.

Finance Services

You are more than welcome to come into our office and we can demonstrate one outside for you at our offices in Reigate, Surrey.

If you are a little further away, then we do offer a 14 Try At Home Scheme where you can try the soccer out in the comfort of your own home 

Alternatively, if neither of these options are suitable for you then we can offer a video demonstration through Zoom, Facetime or Skype 

Take a look at our Try At Home Scheme page here or call us today on 0800 999 6606 for more information

To purchase a mobility scooter free of VAT you need to declare that you are 'chronically sick or disabled' and that the goods are for your own personal or domestic use. This is a self-certification system - we do not require proof of your impairment. 

If you are ordering online, then you will see 2 options at the product page which are:

‘I am eligible for VAT Relief’ AND ‘I am not eligible for VAT Relief’ 

If you are eligible for VAT then please select ‘I am eligible for VAT Relief’ and select the disability reason from the drop down menu.

If you are placing an order over the phone, then we will ask you about your VAT Relief 

The reason why we ask for the disability reason is simply just for own records in order to comply with annual VAT inspection 

Take a look at our VAT Relief page here 

Or call us today on 0800 999 6606 for more information

In the first instance please send an email to info@bettyandbertie.com or call the Returns Department on 0800 999 6606 with your order number, and the reason why you have decided to return the item.

Our team will ask you some questions in regards to why you wish to return, the condition of the item, your preferred collection date if possible, any missing packaging details too.

We will arrange for a courier to collect the mobility scooter from your home.

If you are returning accessories then you will be provided with a Royal Mail post office label via email or in the post that you can use to send back at your local post office.

We aim to process returns as quickly as possible but please allow a little time for completion of the requested returns process, whether it is a repair, refund or delivery of a replacement or alternative product.

If it is decided that the product should be returned to us, please note the following information to help us deal with your return efficiently:

• Your item must be returned to us in re-saleable condition. Please ensure that the returned item is well packed to prevent damage and in the original packaging. If we receive it in a condition which is not re-saleable and requires refurbishment we reserve the right to deduct the costs of refurbishment from the refund.
• Please ensure you keep the box of your item as you will need this to return and also for any warranty procedures you may need further down the line. 
• Due to the limited size of our warehouse, we do not hold spare boxes and so if you do not have the original then we charge £50 to cover the cost of ordering a new one and sending this to you

Refunds are processed within 10 days from when we receive the item back.

Refund times are dictated by your card issuer and are outside of our control. In most cases this is usually between 2-5 working days. If you have not received your refund then do get in contact with your card issuer.

There may be charges to returning depending on where you live, this is because the cost of courier services can differ depending on the location of your address,

UK Mainland (Mobility Scooters + Accessories)

FREE

Northern Ireland / Isle of Man - FedEx 2 Working Day (Mobility Scooters)

£40.00

Northern Ireland / Isle of Man - FedEx 2 Working Day (Accessories)

£10.00

Re-Boxing Costs (*if applicable)

£50.00

*If you return your item outside of our 14 day return period then there may be fees applied to your refund, these will be explained to you before returning.

Yes they are! Our models should fit most car boots, and if they don’t then they will most likely fit with the backseat put down.

If you are travelling by Taxi, then we do recommend letting them know the dimensions of your scooter before booking so they can advocate a relevant sized car for you.

you must let your airline know you are travelling with a mobility scooter as they will ask for the measurements of the mobility scooter and the battery specification which can be found in the product manual. 

When you get to the airport you will need to check in and show all of your paperwork that would have been pre-filled upon contact with the airline. You can check in and ride your scooter all the way up to the gate.

When you get to the gate, you will be asked to remove the battery as this must be taken onboard with you in your hand luggage whilst the scooter gets taken down to the hold for the flight.

It’s that simple!

Ren is not airline suitable

Travelling with a mobility scooter can seem daunting, but modern technology has made it easier by creating lightweight and compact scooters that can easily be transported. So whatever your level of mobility, you can still go anywhere you want! 

To travel on most airlines the lithium battery in a mobility scooter must be less than 300Wh capacity. 

As our scooters are compact and lightweight, this makes your journey even easier. Simply fold the scooter and pull it along like a suitcase. It couldn’t be simpler! 

We do advise that you check with the airline you are flying with as some have a smaller limit of 160Wh and the rules can change frequently. 

We also advise that you let your airline know in advance that you plan to bring your mobility scooter with you on your travels to ensure they can make the appropriate arrangements for your flight.

Ren is not airline suitable

If you notice any issues or if you have any concerns about your mobility scooter then please call us on 0800 999 6606 to speak to a member of our team.

We will try our best to assist you remotely but we may need the product returned to assess/repair any damage so please ensure you have the original packaging.

We also may ask for images or a video of the problem before asking for the item to be returned to help us assess the damage and help we can offer.

Our mobility scooters do not come with a seatbelt and it is unlikely that you would need one for these scooters. However, if you do want one then we recommend having a look at removable ones on eBay, Amazon or at your local mobility shops

You have insurance only if you have contacted us to send your details to FISH, our insurance provider.

We offer the first 12 months of insurance included with your purchase, but we need your written consent to pass your details to our insurance provider.

If you have not done this, then you do not have insurance unless you have arranged it with another insurer yourself.

At Betty & Bertie we want to give you complete peace of mind when you buy a scooter.

So we have teamed up with Fish Insurance, one of the biggest names in mobility insurance to give you insurance for your first year of ownership (you will be free to renew this insurance at the end of your first year if you wish – it is totally up to you.) 

Take a look at our Insurance page here for more details of the policy

All our folding mobility scooters come with a FULL UK 12 Month Warranty, so you have nothing to worry about.

Should you have any problems with (or indeed just have any questions about) your scooter just give us a call and we’ll get it sorted.

That might be organising a local repair or arranging for it to be collected from you and quickly repaired in our workshops before being sent back to you by courier. 

Take a look at our warranty page here or call us today on 0800 999 6606 for more information

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