PRODUCT INSURANCE

At Betty & Bertie we want to give you complete peace of mind when you buy a scooter.

So we have teamed up with Fish Insurance, one of the biggest names in mobility insurance to give you insurance for your first year of ownership (you will be free to renew this insurance at the end of your first year if you wish – it is totally up to you.) 

Simply call our Customer Services team on 0800 999 6606 once you have received your scooter and we will help process your application for you. It’s that simple!

FAQs

The Fish Insurance policy offers superb benefits including:


Covers:

- Accidental and malicous damage.

- Fire, which could be accidental or the result of arson. 

- Storm, which are incidents caused by the elements and are unavoidable.

- Damage as a result of a flood as long as you’ve taken every precaution to safeguard your mobility scooter or powered wheelchair. 

- Theft or attempted theft. This must be forcible. For example, if you leave your mobility scooter or powered wheelchair with the key in the ignition then no cover would be in force if it was stolen.

Doesn't Cover:

- Loss or damage to accessories unless the scooter or powered wheelchair is damaged at the same time.

- Electrical or mechanical breakdown, failure or derangement, or manufacturing defects.

- Wear and tear.

- Any mobility scooter or powered wheelchair that can exceed 8 mph.

Covers:

- If the user is accidentally injured in direct connection with the use of the mobility scooter or powered wheelchair provided that within 3 months of the accident the injury is the sole cause of:

a) death, or 

b) loss of one or more limbs, or 

c) permanent blindness in one or both eyes. 

Doesn't Cover:

- Any injury where any pre-existing medical condition could have contributed to the cause of the accident or any injury which would not have occurred if you did not have the pre-existing condition.

- Any death, loss of one or more limbs, or permanent blindness in one or both that occurs over 3 months after the accident.

Covers:

- The geographical limits* of the policy will extend to worldwide in respect of loss or damage and third party liability only, for a maximumperiod of up to 21 days whilst the mobility scooter or powered wheelchair is temporarily outside the geographical limits.

*Geographical limits: England, Scotland, Wales, Northern Ireland and the Isle of Man.

Doesn't Cover:

- The maximum amount payable in respect of damage to the mobility scooter or powered wheelchair whilst in the possession or control of airport authorities, baggage handlers or whilst on aircraft, is limited to the difference between the amount recovered from the baggage handler and the cost of repair or replacement, not exceeding the market value.

- No third party liability cover in USA or Canada.

Covers:

- Cover for accidental damage to third party property or accidental injury to third parties arising from use of the mobility scooter or powered wheelchair.

- Up to the policy limit for any one occurrence.  

Doesn't Cover:

- Any liability: 

• Arising out of wrongful or inadequate advice given by you or on your behalf. 

• To any person employed by you or any passenger. 

• Arising out of any trade or profession in which you are engaged. 

• Arising out of any occurrence in USA or Canada. 

• Where the mobility scooter or powered wheelchair has been used for purposes other than that for which it was designed. 

• Caused by your wilful act or by the misuse of the mobility scooter or powered wheelchair.

Covers:

- Following a breakdown reasonable expenses to get you and the mobility scooter or powered wheelchair home. 

- Limit any one claim £100. 

- The maximum total benefit payable in any one policy year is £200.  

- You would be initially required to pay these expenses and then claim them back against the policy.

Doesn't Cover:

- Any costs exceeding the policy limits.

- Any claims where proof of costs cannot be provided.

Covers:

- New for old replacement applies only to scooters or powered wheelchairs less than two years old (or less than three years old in respect of accidental damage claims only) at the time of the incident that leads to a total loss claim where you have owned the mobility scooter or powered wheelchair from new or purchased it as new (i.e. it has never been previously owned by any other person (ex-demonstration model)).

Doesn't Cover:

- New for old replacement will not apply to scooters or powered wheelchairs more than two years old (or more than three years old in respect of accidental damage claims only) at the time of the incident that leads to a total loss claim. Claims will be paid on a market value basis.

If you need to make a claim then the excess fee is only £25

how to do this?

To take out an insurance policy, you will need to be certain that you are keeping the scooter and outside of your 14 day return window.

1. Email: info@bettyandbertie.com or Phone: 0800 999 6606 us to let us know you want to take out the insurance.

2. We will direct you to FISH Insurance, you can call them or follow the steps online to take out a policy which you will need to use your own payment for.

3. After the policy has been taken out, send us your policy number and we will issue a refund against your order back to your original payment method for the cost of the Insurance* (*up to £39)

4. Enjoy your piece of mind, knowwing you are insured for 12 months.

TERMS & CONDITONS

- We only cover up to the 'Lite' policy (up to £39), if you want to add breakdown and tyre cover then this will be at your own cost

- To take out a policy, you must own a Betty & Bertie mobility scooter, purchased through us only

- This policy does not cover 24/7 Mobility Rescue Cover or Puncture Care