This page explains the limited manufacturer’s warranty provided with Betty and Bertie mobility scooters and how to make a warranty claim.

This warranty is provided in addition to your statutory rights under UK consumer law and does not affect those rights.

We strive to ensure that you are happy with your purchase at all times and will respond speedily in the unlikely event that your product develops a fault during the warranty period in the following way;

A Betty&Bertie staff member will contact you within one working day (except on weekends or bank holidays) of us receiving a notification of a problem.If your problem cannot be rectified over the phone, it will be necessary to return the equipment to our workshop for diagnostic and repair work to be carried out. If you live locally, the equipment can be brought back in person or we can arrange a collection by our Courier company. However, where this option is used it will be necessary for you to reuse the original packaging that the equipment was delivered in to protect it during shipping and to pay the courier cost. We always aim to help in a constructive way and get you back on the road in the shortest possible time – we understand how important this is.

1. Warranty Period

Unless stated otherwise at the point of sale:

• Mobility scooters sold as new are supplied with a 12-month limited warranty
• Batteries are covered by a 6-month limited warranty
• Used or ex-demonstration scooters are supplied with a 6-month limited warranty  

The warranty period begins on the date of delivery.

2. What This Warranty Covers

This warranty covers manufacturing defects only in materials or workmanship arising during normal domestic use.

A manufacturing defect refers to a fault present at the time of manufacture. It does not include faults arising from use, environmental exposure, maintenance, storage conditions, or gradual component failure over time.

Subject to the exclusions below, the following components are covered:

Covered Components

• Electronics and controllers (manufacturing defects only)
• Motors and drivetrain components (manufacturing defects only)
• Frame and structural components (manufacturing defects only)
• Battery — manufacturing defects only, for 6 months

This warranty does not guarantee uninterrupted operation or that any component will last for a particular period of time. Component lifespan will vary depending on use, environment, storage and maintenance.

3. What This Warranty Does Not Cover

This warranty does not cover:

General Exclusions

• Normal wear and tear
• Accidental damage, impact damage or cosmetic damage
• Misuse, abuse, neglect or improper operation
• Commercial or non-domestic use
• Use outside manufacturer guidelines or stated weight limits
• Modifications or repairs carried out by third parties
• Improper storage or charging
• Software updates, configuration changes or user adjustments
• Any fault or damage caused by water ingress, moisture, humidity or condensation, including (but not limited to) exposure to rain, damp conditions, flooding, washing, cleaning, or storage in outdoor or unheated environments

Wear and Tear Items (Not Covered)

• Tyres and inner tubes
• Brake pads and braking surfaces
• Seat upholstery and padding
• Grips, trims and cosmetic components
• Bulbs, lenses and light covers

Battery-Specific Exclusions

• Normal battery degradation or reduced capacity over time
• Reduced range or performance due to battery ageing
• Damage caused by incorrect charging, storage, or allowing the battery to fully discharge
• Batteries stored unused for extended periods without maintenance charging

Reduced range, performance or capacity over time is a normal characteristic of all rechargeable batteries and does not indicate a manufacturing defect.

4. Remedy Under This Warranty

If a warranty claim is accepted, Betty and Bertie will determine the appropriate remedy, at its sole discretion, which may include:

• Repair of the fault
• Replacement of the faulty component
• Replacement of the scooter with an equivalent model
• A partial or full refund

Repairs may be carried out using new, reconditioned or equivalent parts.

Any repair or replacement applies only to the affected component and does not extend or restart the original warranty period, which always runs from the original delivery date.

5. Costs and Logistics

• This warranty covers parts and labour only
• Collection, delivery, transport or call-out costs are not covered
• Customers are responsible for arranging and paying any return or transport costs unless otherwise agreed in writing

Where a fault is found not to be covered by this warranty, inspection, diagnostic or transport costs may be chargeable.

6. How to Make a Warranty Claim

Before any warranty claim can be accepted, you must first contact our Customer Service Department.

The warranty process:

1. Contact Customer Services to discuss the issue
2. Provide proof of purchase or Order Number
3. Provide photographs, video or other diagnostic evidence if requested
4. Await confirmation of whether the issue may be covered and agreement of next steps

No inspections, repairs or returns should be arranged without prior authorisation.

Any investigation, repair or modification carried out without prior written authorisation from Betty and Bertie will void this warranty in relation to the affected components.

6A. Inspection and Assessment

Betty and Bertie reserves the right to inspect the scooter or any component as part of the warranty assessment process. A warranty claim cannot be accepted until an inspection or sufficient diagnostic evidence has been provided.

7. Used and Ex-Demonstration Scooters

Used or ex-demonstration scooters may show signs of prior use and cosmetic wear.

Warranty coverage for these scooters applies only to confirmed manufacturing defects. Cosmetic condition, prior usage and demonstrable wear are not grounds for a warranty claim.

8. Statutory Rights

This warranty is provided in addition to your rights under the Consumer Rights Act 2015.

The remedies available under this warranty are separate from and do not define or limit any remedies available under statute.

Nothing in this warranty limits or excludes your statutory rights.

All our folding mobility scooters come with a 12 Month Warranty (6 months for batteries), so you have nothing to worry about*

Should you have any problems with (or indeed just have any questions about) your scooter just give us a call and we’ll get it sorted. That might be organising a local repair or arranging for it to be collected from you and quickly repaired in our workshops before being sent back to you by courier. 

Our aim is always to keep you ‘on the road’. We treat every customer as if you were one of our friends or relatives and we understand the importance of good, honest customer service and prompt, efficient response to any issues.  

Call our Customer Advisor team on 0800 999 6606 if you’d like more information or to chat over our different models to see if one might be right for you.  

In the unlikely event that you experience any issues with your new scooter, Betty&Bertie have a ‘Warranty Charter’ which covers both the scope of the warranty and the way in which any problems you encounter will be rectified. We go ‘above and beyond’ to ensure we keep you mobile and to ensure that all our processes are as easy as possible. 

*Refurbished Mobility Scooters are limited to 6 month warranty