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Delivery Information

Welcome to Betty and Bertie, your premier destination for all your mobility needs! We are delighted to offer you a seamless shopping experience paired with reliable and efficient delivery services. At Betty and Bertie, we understand the importance of timely and secure shipping, which is why we have partnered with trusted carriers to handle our deliveries.

For large parcels such as mobility scooters and car hoists, we rely on the expertise of FedEx, while lighter items like accessories are shipped through Royal Mail.

Rest assured, whether you're investing in a life-changing mobility solution or enhancing your existing equipment, we are dedicated to ensuring your order reaches you safely and promptly. Read on to discover more about our delivery information and the exceptional service you can expect from Betty and Bertie.

Our Services

  • LARGE PARCELS

    Shipping Method: FedEx Next Business Day

    What Products:

    • All Mobility Scooters
    • Atlas Car Boot Hoists
    • Accessories such as: Batteries, Chargers

    Pricing:

    • Orders Under £50: £5.99
    • Orders Over £50: FREE

    Delivery Timeframe:

    • Orders typically ship within 1 business day after payment verification.
    • Delivery times may vary depending on your location, but you can expect your package to arrive within 1-2 business days from the date of shipment.

    Tracking:

    • Once your order has been processed and shipped, you will receive a confirmation email containing your FedEx tracking number.
    • You can track the progress of your shipment by visiting the FedEx website (www.fedex.com) and entering your tracking number.

    Shipping Restrictions:

    • Please note that large parcel deliveries require a physical address for delivery. FedEx does not deliver to P.O. boxes.
    • Some remote areas may have limited delivery service. If you reside in such an area, we will contact you to discuss alternative delivery options.

  • LIGHTER ITEMS

    Shipping Method: Royal Mail Tracked 24

    What Products:

    • Accessories
    • Spare Parts

    Pricing:

    • Orders Under £50: £5.99
    • Orders Over £50: FREE

    Delivery Timeframe:

    • Orders typically ship within 1 business day after payment verification.
    • Delivery times may vary depending on your location, but you can expect your package to arrive within 1-3 business days from the date of shipment.

    Tracking:

    • You can track the progress of your shipment by visiting the Royal Mail website (www.royalmail.com) and entering your tracking number.

    Shipping Restrictions:

    • Royal Mail can not deliver to P.O. boxes.
    • Certain remote areas may experience slightly longer delivery times due to their location.

WHAT HAPPENS NEXT?

  1. Order Placement: Once you've placed your order with Betty and Bertie, we ensure a smooth and hassle-free delivery process to bring your chosen products right to your doorstep.
  2. Order Processing: After payment verification, our dedicated team quickly processes your order, typically within 1-2 business days. For large parcels such as mobility scooters and car hoists, we entrust the shipment to FedEx, a trusted carrier known for their reliable service. You can expect your package to be delivered within 1-3 business days from the date of shipment and this will need to be signed for.
  3. Confirmation Email - Scooters: To keep you informed, we'll send you a confirmation email containing your FedEx tracking number, allowing you to track the progress of your delivery on the FedEx website.

    Confirmation Email - Accessories: For lighter items like accessories, we utilise Royal Mail for shipping. These orders also ship within 1-2 business days, we will send you a shipping confirmation email once your order has been dispatched and you will have access to track this shipment on Royal Mails website and you will receive your lighter items within 2-5 business days.

With our commitment to prompt and reliable delivery, Betty and Bertie strives to exceed your expectations and ensure a seamless experience from the moment you place your order to the arrival of your eagerly anticipated mobility products.

It is important that you are home when the delivery is taking place as they will not leave your parcel at your door without someone accepting the delivery. The Fedex or Royal Mail drivers are not responsible for taking the parcel inside of your home or unpackaging the mobility scooter from its packaging.

It is also important that there is a clear route to your door as obstructions may cause the drivers to leave the parcel further away from your doorway if they cannot get through.

General

Coverage Areas:

We ship to all UK mainland addresses as well as Northern Ireland, the Highlands and Islands of Scotland.

We offer a Next Working Day service for orders placed before 14:30pm

However, the following postcodes are only available on a 2 working day service:

  • Aberdeenshire - AB31, AB32, AB33, AB34, AB35, AB36, AB37, AB38, AB41, AB42, AB43, AB44, AB45, AB46, AB47, AB48, AB49, AB50, AB51, AB52, AB53, AB54, AB55, AB56
  • Argyll and Bute - FK17, FK18, FK19, FK20, FK21
  • Inverness postcode area - IV
  • Isle of Man - IM
  • Isle of Scilly - TR21, TR22, TR23, TR24, TR25
  • Isle of Wight - PO30, PO31, PO32, PO33, PO34, PO35, PO36, PO37, PO38, PO39, PO40, PO41
  • Kirkwall postcode area - KW
  • North Ayrshire - KA27, KA28
  • Outer Hebrides - HS1, HS2, HS3, HS4, HS5, HS6, HS7, HS8, HS9
  • Paisley postcode area - PA20, PA21, PA22, PA23, PA24, PA25, PA26, PA27, PA28, PA29, PA30, PA31, PA32, PA33, PA34, PA35, PA36, PA37, PA38, PA39, PA40, PA41, PA42, PA43, PA44, PA45, PA46, PA47, PA48, PA49, PA50, PA51, PA52, PA53, PA54, PA55, PA56, PA57, PA58, PA59, PA60, PA61, PA62, PA63, PA64, PA65, PA66, PA67, PA68, PA69, PA70, PA71, PA72, PA73, PA74, PA75, PA76, PA77, PA78, PA80, PA81, PA82, PA83, PA84, PA85, PA86, PA87, PA88
  • Perth postcode area - PH15, PH16, PH17, PH18, PH19, PH20, PH21, PH22, PH23, PH24, PH25, PH26, PH27, PH28, PH29, PH30, PH31, PH32, PH33, PH34, PH35, PH36, PH37, PH38, PH39, PH40, PH41, PH42, PH43, PH44, PH49, PH50
  • Shetland Islands - ZE

Delivery Terms & Conditions
  • If you are unable to receive a delivery and the goods are returned to us, a second postage equal to the original will be required to re-dispatch the goods, or if a refund is requested, a £15 deduction will be applied. to cover the cost of the failed delivery
  • Please ensure that you enter a complete and accurate delivery address as we cannot be held responsible for items which go missing or are delayed due to inaccurate or incomplete delivery address information.
  • Guarantee: If your order does not arrive within the specified time frame for your delivery address, we will refund the full cost of your postage and packing to you.
  • Don't throw away the box! You'll need this for any warranty procedures. If you don't keep the box, we will charge £50 to send another one.
  • If your order is less then £50 then we charge a shipping cost of £5.99 for Royal Mail Tracked 24
  • Any duties/custom tax is to be paid by the customer upon arrival in destination country.

WANT MORE INFORMATION?

Have you got more questions that have not been answered here?

Well no problem as we love a chat! So give our Customer Advisor team a call today on 0800 999 6606 for a no-obligation chat to decide if you’d like to try out one of our folding mobility scooters on our ‘Try at Home’ scheme.

Alternatively you can email us at info@bettyandbertie.com

Opening Hours: Monday - Friday: 09:00 - 17:00

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