Delivery Information
All orders over £50 come with free shipping and if placed before 2:30pm Monday - Friday then they will be sent on a next working day service by FedEx
- Please note we only ship to the UK.
- Priority Delivery will require a signature on delivery.
- Please note all orders need to be placed before 2.30pm, Monday-Friday in order to benefit from same day dispatch. (Excludes Bank Holidays and stated closed days).
- Please do not throw the box away as you will need this for returns and warranty claims. We will charge £50 for a replacement box
Delivery Services:
- FedEx Next Business Day
- Royal Mail Tracked 24
Delivery Costs:
- Order Value £0 - £49: £6.99
- Order Value £50+: FREE
Our Services
LARGE PARCELS
Shipping Method: FedEx Next Business Day
What Products:
- All Mobility Scooters
- Atlas Car Boot Hoists
- Accessories such as: Batteries, Chargers
Pricing:
- Orders Under £50: £5.99
- Orders Over £50: FREE
Delivery Timeframe:
- Orders typically ship within 1 business day after payment verification.
- Delivery times may vary depending on your location, but you can expect your package to arrive within 1-2 business days from the date of shipment.
Tracking:
- Once your order has been processed and shipped, you will receive a confirmation email containing your FedEx tracking number.
- You can track the progress of your shipment by visiting the FedEx website (www.fedex.com) and entering your tracking number.
Shipping Restrictions:
- Please note that large parcel deliveries require a physical address for delivery. FedEx does not deliver to P.O. boxes.
- Some remote areas may have limited delivery service. If you reside in such an area, we will contact you to discuss alternative delivery options.
LIGHTER ITEMS
Shipping Method: Royal Mail Tracked 24
What Products:
- Accessories
- Spare Parts
Pricing:
- Orders Under £50: £5.99
- Orders Over £50: FREE
Delivery Timeframe:
- Orders typically ship within 1 business day after payment verification.
- Delivery times may vary depending on your location, but you can expect your package to arrive within 1-3 business days from the date of shipment.
Tracking:
- You can track the progress of your shipment by visiting the Royal Mail website (www.royalmail.com) and entering your tracking number.
Shipping Restrictions:
- Royal Mail can not deliver to P.O. boxes.
- Certain remote areas may experience slightly longer delivery times due to their location.
WHAT HAPPENS NEXT?
- Order Placement: Once you've placed your order with Betty and Bertie, we ensure a smooth and hassle-free delivery process to bring your chosen products right to your doorstep.
- Order Processing: After payment verification, our dedicated team quickly processes your order, typically within 1-2 business days. For large parcels such as mobility scooters and car hoists, we entrust the shipment to FedEx, a trusted carrier known for their reliable service. You can expect your package to be delivered within 1-3 business days from the date of shipment and this will need to be signed for.
- Confirmation Email - Scooters: To keep you informed, we'll send you a confirmation email containing your FedEx tracking number, allowing you to track the progress of your delivery on the FedEx website.
Confirmation Email - Accessories: For lighter items like accessories, we utilise Royal Mail for shipping. These orders also ship within 1-2 business days, we will send you a shipping confirmation email once your order has been dispatched and you will have access to track this shipment on Royal Mails website and you will receive your lighter items within 2-5 business days.
With our commitment to prompt and reliable delivery, Betty and Bertie strives to exceed your expectations and ensure a seamless experience from the moment you place your order to the arrival of your eagerly anticipated mobility products.
It is important that you are home when the delivery is taking place as they will not leave your parcel at your door without someone accepting the delivery. The Fedex or Royal Mail drivers are not responsible for taking the parcel inside of your home or unpackaging the mobility scooter from its packaging.
It is also important that there is a clear route to your door as obstructions may cause the drivers to leave the parcel further away from your doorway if they cannot get through.
More Information
We ship to all UK mainland addresses as well as Northern Ireland, the Highlands and Islands of Scotland.
We offer a Next Working Day service for orders placed before 14:30pm
However, the following postcodes are only available on a 2 working day service:
- Aberdeenshire - AB31, AB32, AB33, AB34, AB35, AB36, AB37, AB38, AB41, AB42, AB43, AB44, AB45, AB46, AB47, AB48, AB49, AB50, AB51, AB52, AB53, AB54, AB55, AB56
- Argyll and Bute - FK17, FK18, FK19, FK20, FK21
- Inverness postcode area - IV
- Isle of Man - IM
- Isle of Scilly - TR21, TR22, TR23, TR24, TR25
- Isle of Wight - PO30, PO31, PO32, PO33, PO34, PO35, PO36, PO37, PO38, PO39, PO40, PO41
- Kirkwall postcode area - KW
- North Ayrshire - KA27, KA28
- Outer Hebrides - HS1, HS2, HS3, HS4, HS5, HS6, HS7, HS8, HS9
- Paisley postcode area - PA20, PA21, PA22, PA23, PA24, PA25, PA26, PA27, PA28, PA29, PA30, PA31, PA32, PA33, PA34, PA35, PA36, PA37, PA38, PA39, PA40, PA41, PA42, PA43, PA44, PA45, PA46, PA47, PA48, PA49, PA50, PA51, PA52, PA53, PA54, PA55, PA56, PA57, PA58, PA59, PA60, PA61, PA62, PA63, PA64, PA65, PA66, PA67, PA68, PA69, PA70, PA71, PA72, PA73, PA74, PA75, PA76, PA77, PA78, PA80, PA81, PA82, PA83, PA84, PA85, PA86, PA87, PA88
- Perth postcode area - PH15, PH16, PH17, PH18, PH19, PH20, PH21, PH22, PH23, PH24, PH25, PH26, PH27, PH28, PH29, PH30, PH31, PH32, PH33, PH34, PH35, PH36, PH37, PH38, PH39, PH40, PH41, PH42, PH43, PH44, PH49, PH50
- Shetland Islands - ZE
If you are unable to receive a delivery and the goods are returned to us, a second postage equal to the original will be required to re-dispatch the goods, or if a refund is requested, a £15 deduction will be applied. to cover the cost of the failed delivery
Please ensure that you enter a complete and accurate delivery address as we cannot be held responsible for items which go missing or are delayed due to inaccurate or incomplete delivery address information.
Guarantee: If your order does not arrive within the specified time frame for your delivery address, we will refund the full cost of your postage and packing to you.
Don't throw away the box! You'll need this for any warranty procedures. If you don't keep the box, we will charge £50 to send another one.
If your order is less then £50 then we charge a shipping cost of £5.99 for Royal Mail Tracked 24
Any duties/custom tax is to be paid by the customer upon arrival in destination country.
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