Delivery Information

HOW DO WE DELIVER?

Welcome to Betty and Bertie, your premier destination for all your mobility needs! We are delighted to offer you a seamless shopping experience paired with reliable and efficient delivery services. At Betty and Bertie, we understand the importance of timely and secure shipping, which is why we have partnered with trusted carriers to handle our deliveries.

For large parcels such as mobility scooters and car hoists, we rely on the expertise of FedEx, while lighter items like accessories are shipped through Royal Mail.

Rest assured, whether you're investing in a life-changing mobility solution or enhancing your existing equipment, we are dedicated to ensuring your order reaches you safely and promptly. Read on to discover more about our delivery information and the exceptional service you can expect from Betty and Bertie.

Complete Delivery Process

Services

FedEx - Large Parcels

Shipping Method: FedEx Next Business Day

What Products:

  • All Mobility Scooters
  • Atlas Car Boot Hoists
  • Accessories such as: Batteries, Chargers

Pricing:

  • Orders Under £50: £5.99
  • Orders Over £50: FREE

Delivery Timeframe:

  • Orders typically ship within 1 business day after payment verification.
  • Delivery times may vary depending on your location, but you can expect your package to arrive within 1-2 business days from the date of shipment.

Tracking:

  • Once your order has been processed and shipped, you will receive a confirmation email containing your FedEx tracking number.
  • You can track the progress of your shipment by visiting the FedEx website (www.fedex.com) and entering your tracking number.

Shipping Restrictions:

  • Please note that large parcel deliveries require a physical address for delivery. FedEx does not deliver to P.O. boxes.
  • Some remote areas may have limited delivery service. If you reside in such an area, we will contact you to discuss alternative delivery options.

Royal Mail - Lighter Items:

Shipping Method: Royal Mail Tracked 24

What Products:

  • Accessories
  • Spare Parts

Pricing:

  • Orders Under £50: £5.99
  • Orders Over £50: FREE

Delivery Timeframe:

  • Orders typically ship within 1 business day after payment verification.
  • Delivery times may vary depending on your location, but you can expect your package to arrive within 1-3 business days from the date of shipment.

Tracking:

  • You can track the progress of your shipment by visiting the Royal Mail website (www.royalmail.com) and entering your tracking number.

Shipping Restrictions:

  • Royal Mail can not deliver to P.O. boxes.
  • Certain remote areas may experience slightly longer delivery times due to their location.

Important Notes:

  • For both FedEx and Royal Mail shipments, please ensure that the shipping address provided during checkout is accurate and complete to avoid any delays or misdeliveries.
  • If you have any specific delivery instructions or requirements, please contact our customer support team, and we will do our best to accommodate your needs.

We are committed to providing excellent customer service, and if you have any further questions or concerns about our delivery process, please don't hesitate to reach out to us at info@bettyandbertie.com. We appreciate your trust in us and look forward to serving you.

What happens next?

  1. Once you've placed your order with Betty and Bertie, we ensure a smooth and hassle-free delivery process to bring your chosen products right to your doorstep.

  2. After payment verification, our dedicated team quickly processes your order, typically within 1-2 business days. For large parcels such as mobility scooters and car hoists, we entrust the shipment to FedEx, a trusted carrier known for their reliable service. You can expect your package to be delivered within 1-3 business days from the date of shipment and this will need to be signed for.

  3. To keep you informed, we'll send you a confirmation email containing your FedEx tracking number, allowing you to track the progress of your delivery on the FedEx website.

  4. For lighter items like accessories, we utilize Royal Mail for shipping. These orders also ship within 1-2 business days, we will send you a shipping confirmation email once your order has been dispatched and you will have access to track this shipment on Royal Mails website and you will receive your lighter items within 2-5 business days.

    5. With our commitment to prompt and reliable delivery, Betty and Bertie strives to exceed your expectations and ensure a seamless experience from the moment you place your order to the arrival of your eagerly anticipated mobility products.

    It is important that you are home when the delivery is taking place as they will not leave your parcel at your door without someone accepting the delivery. The Fedex or Royal Mail drivers are not responsible for taking the parcel inside of your home or unpackaging the mobility scooter from its packaging.

    It is also important that there is a clear route to your door as obstructions may cause the drivers to leave the parcel further away from your doorway if they cannot get through.

COVERAGE

We ship to all UK mainland addresses as well as Northern Ireland, the Highlands and Islands of Scotland.

We offer a Next Working Day service for orders placed before 14:30pm

However, the following postcodes are only available on a 2 working day service:

  • Aberdeenshire - AB31, AB32, AB33, AB34, AB35, AB36, AB37, AB38, AB41, AB42, AB43, AB44, AB45, AB46, AB47, AB48, AB49, AB50, AB51, AB52, AB53, AB54, AB55, AB56
  • Argyll and Bute - FK17, FK18, FK19, FK20, FK21
  • Inverness postcode area - IV
  • Isle of Man - IM
  • Isle of Scilly - TR21, TR22, TR23, TR24, TR25
  • Isle of Wight - PO30, PO31, PO32, PO33, PO34, PO35, PO36, PO37, PO38, PO39, PO40, PO41
  • Kirkwall postcode area - KW
  • North Ayrshire - KA27, KA28
  • Outer Hebrides - HS1, HS2, HS3, HS4, HS5, HS6, HS7, HS8, HS9
  • Paisley postcode area - PA20, PA21, PA22, PA23, PA24, PA25, PA26, PA27, PA28, PA29, PA30, PA31, PA32, PA33, PA34, PA35, PA36, PA37, PA38, PA39, PA40, PA41, PA42, PA43, PA44, PA45, PA46, PA47, PA48, PA49, PA50, PA51, PA52, PA53, PA54, PA55, PA56, PA57, PA58, PA59, PA60, PA61, PA62, PA63, PA64, PA65, PA66, PA67, PA68, PA69, PA70, PA71, PA72, PA73, PA74, PA75, PA76, PA77, PA78, PA80, PA81, PA82, PA83, PA84, PA85, PA86, PA87, PA88
  • Perth postcode area - PH15, PH16, PH17, PH18, PH19, PH20, PH21, PH22, PH23, PH24, PH25, PH26, PH27, PH28, PH29, PH30, PH31, PH32, PH33, PH34, PH35, PH36, PH37, PH38, PH39, PH40, PH41, PH42, PH43, PH44, PH49, PH50
  • Shetland Islands - ZE

    • terms & Conditions

  • If you are unable to receive a delivery and the goods are returned to us, a second postage equal to the original will be required to re-dispatch the goods, or if a refund is requested, a £15 deduction will be applied. to cover the cost of the failed delivery

  • Please ensure that you enter a complete and accurate delivery address as we cannot be held responsible for items which go missing or are delayed due to inaccurate or incomplete delivery address information.

  • Guarantee: If your order does not arrive within the specified time frame for your delivery address, we will refund the full cost of your postage and packing to you.

  • Don't throw away the box! You'll need this for any warranty procedures. If you don't keep the box, we will charge £50 to send another one.

  • If your order is less then £50 then we charge a shipping cost of £5.99 for Royal Mail Tracked 24

  • Any duties/custom tax is to be paid by the customer upon arrival in destination country.

    • Let customers speak for us

    from 49 reviews

    Hi I am thrilled with my Lupin, and very impressed with the service, the speed in answering questions and delivering within24 hrs was exceptional. I feel I have my life back now I can get out and about, and look forward to the days ahead. Thank you....Edd

    Edd Wakefield
    LUPIN - The Folding Mobility Scooter

    Hi, First let me thank you for the Fantastic service we have received, my scooter arrived in first class
    condition and we can not get over the speed of it all, from phoning up to when it was delivered, again thank you so much, the scooter is fantastic and has given me back some independence i look forward to enjoying the days ahead.

    Edd Wakefield
    LUPIN - The Folding Mobility Scooter

    I ordered the Zinnia Scooter which arrived exactly when promised in excellent condition. Unfortunately, for various personal reasons, it wasn't for me and I needed to send it back. The return process was simple and entirely facilitated by the company. This was followed by a full refund made within 24 hours and without any fuss. I cannot recommend Betty & Bertie highly enough for customer service. 5 Stars ! - David

    David Lloyd
    ZINNIA - The Auto Folding Mobility Scooter

    They are a very helpful company and would recommend

    Paul Mastrandreas
    ZINNIA - The Auto Folding Mobility Scooter

    Over the moon with my Zinnia. As promised on order gave guaranteed next day delivery 👍😃. Now I can go local shops when hip and knee really sore and weather not suitable on crutches. For me 5🌟 rating. Also my thanks Molly re your manner and information regarding my queeries when I ☎️'d prior on ordering. W.J.MacLean.

    William Maclean
    ZINNIA - The Auto Folding Mobility Scooter

    i am new to the disabled community, and searched various web sites, for a scooter. Bettie
    &Berty where very helpful when contacted and explained all i needed to know, i am very happy with my LUPIN manual folding model and the customer service provided.

    Paul Wesley
    LUPIN - The Folding Mobility Scooter

    A very good auto scooter just what I have been looking for arrived in one day and was well packed.

    David Druce
    ZINNIA - The Auto Folding Mobility Scooter

    Thank you very much. I am enjoying using the Lupin. Just a quick pic to show versatility of Lupin so compact and unobtrusive. Have had many positive comments - Kim

    Kim Hurse
    LUPIN - The Folding Mobility Scooter

    Very good and reliable firm to purchase a mobile scooter from. Of all the opportunities I’ve had this is one of the best firms I’ve ever done any business with I’ll give it five stars - James

    James Cranfield
    LUPIN - The Folding Mobility Scooter

    I think my scooter is great, the customer service is excellent, the process of buying the scooter and delivery was very easy and quick delivery. I would recommend the company to anyone

    Ray Brown
    LUPIN - The Folding Mobility Scooter

    Delivery was right on time. I am pleased with this compact scooter it was very easy to use and understand I think it has a style of its own. Thanks for the ride.

    Paul

    Paul Wareham
    LUPIN - The Folding Mobility Scooter

    I am a disabled veteran who struggles to walk. I looked on the internet specifically for a lightweight 3 wheel scooter that would fit in the boot of my car. I wonted it to cover a certain distance has I go out all day pursuing my hobby which is photography.

    What appealed to me was the battery for which the distance and speed suited me to the ground. pun not intended

    George Whitson
    LUPIN - The Folding Mobility Scooter
    I am pleased with my Lupin

    I am pleased with my Lupin, which I use on buses and trains. I use my Sterling Sapphire for local use as I live in West Yorkshire and we have lots of hills. The Lupin is much easier to put in my V W Golf hatchback. It's a completely different technique riding the Lupin but very enjoyable.

    Terry Gosling
    LUPIN - The Folding Mobility Scooter
    No ends to where you can go

    There are no ends to where you can go with this scooter, it is very smart and compact meaning I can leave it in the boot of my car ready to go. I think the controls are very simple to use and the automatic folding is amazing!"

    Carol and Buster
    ZINNIA - The Auto Folding Mobility Scooter
    Great Product!

    My first thought about my scooter was definitely how attractive it is! The red really stood out to me and I almost feel a little younger too. It's so easy to use and I've even named me scooter Jill and with the help of her, me and my husband are able to do so much more!

    Joanne
    ZINNIA - The Auto Folding Mobility Scooter