Delivery Information
HOW DO WE DELIVER?
Welcome to Betty and Bertie, your premier destination for all your mobility needs! We are delighted to offer you a seamless shopping experience paired with reliable and efficient delivery services. At Betty and Bertie, we understand the importance of timely and secure shipping, which is why we have partnered with trusted carriers to handle our deliveries.
For large parcels such as mobility scooters and car hoists, we rely on the expertise of FedEx, while lighter items like accessories are shipped through Royal Mail.
Rest assured, whether you're investing in a life-changing mobility solution or enhancing your existing equipment, we are dedicated to ensuring your order reaches you safely and promptly. Read on to discover more about our delivery information and the exceptional service you can expect from Betty and Bertie.

Services
FedEx - Large Parcels
Shipping Method: FedEx Next Business Day
What Products:
- All Mobility Scooters
- Atlas Car Boot Hoists
- Accessories such as: Batteries, Chargers
Pricing:
- Orders Under £50: £5.99
- Orders Over £50: FREE
- Orders typically ship within 1 business day after payment verification.
- Delivery times may vary depending on your location, but you can expect your package to arrive within 1-2 business days from the date of shipment.
Tracking:
- Once your order has been processed and shipped, you will receive a confirmation email containing your FedEx tracking number.
- You can track the progress of your shipment by visiting the FedEx website (www.fedex.com) and entering your tracking number.
Shipping Restrictions:
- Please note that large parcel deliveries require a physical address for delivery. FedEx does not deliver to P.O. boxes.
- Some remote areas may have limited delivery service. If you reside in such an area, we will contact you to discuss alternative delivery options.
Royal Mail - Lighter Items:
Shipping Method: Royal Mail Tracked 24
What Products:
- Accessories
- Spare Parts
Pricing:
- Orders Under £50: £5.99
- Orders Over £50: FREE
Delivery Timeframe:
- Orders typically ship within 1 business day after payment verification.
- Delivery times may vary depending on your location, but you can expect your package to arrive within 1-3 business days from the date of shipment.
Tracking:
- You can track the progress of your shipment by visiting the Royal Mail website (www.royalmail.com) and entering your tracking number.
Shipping Restrictions:
- Royal Mail can not deliver to P.O. boxes.
- Certain remote areas may experience slightly longer delivery times due to their location.
Important Notes:
- For both FedEx and Royal Mail shipments, please ensure that the shipping address provided during checkout is accurate and complete to avoid any delays or misdeliveries.
- If you have any specific delivery instructions or requirements, please contact our customer support team, and we will do our best to accommodate your needs.
We are committed to providing excellent customer service, and if you have any further questions or concerns about our delivery process, please don't hesitate to reach out to us at info@bettyandbertie.com. We appreciate your trust in us and look forward to serving you.