Loved by Customers: The 14-Day Try at Home Scheme!
- Items must be returned in a re-sellable condition.
- If the item is returned with any damage, the cost of repair will be charged to the customer.
- This means:
No marks, scuffs, or mud on the scooter.
No Scratches and marks to paint work, metal frame & other
No dents to paint work and metal frame
No bending, breaking or dents to structural frame of model
No breaking parts resulting in defective product
No loss of keys or remote fobs resulting in defective or partially working product
No missing batteries, manuals or chargers
No damage to batteries or chargers
No damage or marks to tyres
No broken or marked control panels
No damage or missing control parts - brake levers, accelerator grips/paddles
If you take the mobility scooter outside for a longer journey beyond just testing its functionality, you are committing to keeping the product.
- Please retain scooter box & packaging as T&Cs apply
- Any missing items upon return will incur the cost of returning them to us via registered post.
- We will contact you if any items are missing from your return.
- If your item has damage upon delivery, please report it within 48 hours with accompanying images, or we may not accept liability.
- Any damage noticed upon delivery must be reported to the Betty & Bertie team within 48 hours with accompanying photos; otherwise, we cannot be held responsible.
- Failure to report damage within 48 hours may result in a deduction from your refund, depending on the extent of damage, if you choose to return it
Standard Return Period:
Items must be returned within 14 days from the date of delivery.
Approval for an extended trial period is at our discretion and based on the validity of your reason.
If an extended trial period is granted, the terms and any potential fees will be communicated to you.
If you attempt to return an item outside of the 14-day period without prior approval, it will be deemed you have committed to purchase the item and no refund will apply.
Late fees are in place to cover the costs associated with handling delayed returns and ensuring the item can still be resold in a timely manner.
No Showroom Pressure
Real-World Testing
Confidence in Your Choice
Simple Returns Process