Any damage noticed upon delivery must be reported to the Betty & Bertie team within 72 hours with accompanying photos; otherwise, we cannot be held responsible. Failure to report damage within 72 hours may result in a deduction from your refund, depending on the extent of damage. Brief overview of damages include but are not limited to; Scratches and marks to paint work, metal frame & other Dents to paint work and metal frame Bending, breaking or dents to structural frame of model Breaking parts resulting in defective product Loss of keys or remote fobs resulting in defective or partially working product Missing batteries or chargers Damage to batteries or chargers Damage or marks to tyres Broken or marked control panels Damage or missing control parts - brake levers, accelerator grips/paddles

Standard Return Period : Items must be returned within 14 days from the date of delivery to avoid any fees or additional charges. Extended Trial Period : If you require more than 14 days to trial the item, you must contact us and speak to an advisor. Approval for an extended trial period is at our discretion and based on the validity of your reason. If an extended trial period is granted, the terms and any potential fees will be communicated to you. Late Fee Charges : If you return an item outside of the 14-day period without prior approval for an extended trial, a late fee may be applied. The amount of the late fee will be determined based on the length of delay and the condition of the returned item. Late fees are in place to cover the costs associated with handling delayed returns and ensuring the item can still be resold in a timely manner. *Please note that fees may be applied to you if you have damaged the item or not returned all parts

Ensure all accessories, including straps, tools, batteries, chargers, and 2 battery keys, are returned in the box. Keep all original packaging materials, including the box and Styrofoam, for return. Overall condition - Lupin should be returned as how it was delivered to customer (ready to re-sell)

Ensure all accessories, including straps, tools, batteries, chargers and armrests are returned in the box. Keep all original packaging materials, including the box and Styrofoam, for return. Overall condition - Monarch Air and Monarch Genie should be returned as how it was delivered to customer (ready to re-sell)

Ensure all accessories, including straps, tools, batteries, chargers and the travel bag are returned in the box. Keep all original packaging materials, including the box and Styrofoam, for return. Overall condition - TravelScoot Escape should be returned as how it was delivered to customer (ready to re-sell)

Try At Home Scheme - No Hassle, No Pressure | Betty & Bertie

Q: Overall Important Information

Condition of Returned Items Items must be returned in a re-sellable condition. This means: No marks, scuffs, or mud on the scooter. All parts, including manuals and keys, must be included. If the item is returned with any damage, the cost of repair will be charged to the customer. Mileage on Pedometer No mileage should be added to the pedometer. If you take the mobility scooter outside for a longer journey beyond just testing its functionality, you are committing to keeping the product. The item will no longer be eligible for return. Missing Items Any missing items upon return will incur the cost of returning them to us via registered post. We will contact you if any items are missing from your return. Damage Upon Delivery If your item has damage upon delivery, please report it within 48 hours with accompanying images, or we may not accept liability. Returns Outside the 14-Day Window If you need to return an item outside of your 14-day return window, this may incur a charge that will be applied to your refund.

Making sure your folding mobility scooter is right for you is incredibly important. And not just in a showroom where a salesman is trying to make a sale – we want you to have time and space to make sure it’s right for you in your home and in the way you are going to use it. So our ‘Try at Home’ scheme is exactly that. You purchase one of our mobility scooters and we deliver it to your door. Then we give you time and space to decide if it’s perfect for you without any external pressure.

If not, no problem – just call us within 14 days and we’ll organise the collection and return to us. We’ll then process a refund for the full price of the product, or exchange it for another model if you prefer.

No hassle, no pressure, just good old-fashioned service.

HOW DOES IT WORK?

It's simple!

Order Placement: Take a look online at our one of a kind mobility scooters that are perfect for travelling with and offer incredible technologies. If you like the looks of one then place an order through our website, over the phone or pop into our store and let us know you want to purchase through the Try At Home Scheme.
Order Dispatched: Our trusted couriers will then deliver the folding mobility scooter to your door with all of the information you need printed out inside too. If you want to come in to our store then you are welcome to take the scooter home with you or have it posted to your home instead.
Delivery: Sit back and relax while your scooter is on its way to you. Plus there is no need to wait in all day for it as our trusted couriers will text you with your 1-hour time slot for your delivery. Additionally if you are unsure of when it is being delivered then give us a call and we can look for you.
Trial Starts Now: Give it a try! You now have 14 days to try your scooter out in the home to see if it's for you. We recommend testing it out indoors first and getting used to it's functionality, weight and size! Do ensure it fits in your car boot and you can lift the scooter with ease. Do remember to keep the box and all packaging if wanting to return.
Make a Decision: Hopefully you may have fallen in love with the scooter and want to keep it. Fantastic, simply just let us know that you are keeping it and then we can offer you 12 months insurance. If you do not love it then it's not a problem as we can arrange a hassle free return for you.

Please ensure you have read the Important Information & Terms & Conditions below for the 14 day try at home scheme

Try At Home Terms & Conditions

General

Overall Important Information

Condition of Returned Items

Items must be returned in a re-sellable condition.
This means:
No marks, scuffs, or mud on the scooter.
All parts, including manuals and keys, must be included.
If the item is returned with any damage, the cost of repair will be charged to the customer.

Mileage on Pedometer

No mileage should be added to the pedometer.
If you take the mobility scooter outside for a longer journey beyond just testing its functionality, you are committing to keeping the product.
The item will no longer be eligible for return.

Missing Items

Any missing items upon return will incur the cost of returning them to us via registered post.
We will contact you if any items are missing from your return.

Damage Upon Delivery

If your item has damage upon delivery, please report it within 48 hours with accompanying images, or we may not accept liability.

Returns Outside the 14-Day Window

If you need to return an item outside of your 14-day return window, this may incur a charge that will be applied to your refund.

Damages

Any damage noticed upon delivery must be reported to the Betty & Bertie team within 72 hours with accompanying photos; otherwise, we cannot be held responsible.
Failure to report damage within 72 hours may result in a deduction from your refund, depending on the extent of damage.

Brief overview of damages include but are not limited to;

Scratches and marks to paint work, metal frame & other
Dents to paint work and metal frame
Bending, breaking or dents to structural frame of model
Breaking parts resulting in defective product
Loss of keys or remote fobs resulting in defective or partially working product
Missing batteries or chargers
Damage to batteries or chargers
Damage or marks to tyres
Broken or marked control panels
Damage or missing control parts - brake levers, accelerator grips/paddles

Fees

Standard Return Period:

Items must be returned within 14 days from the date of delivery to avoid any fees or additional charges.

Extended Trial Period:

If you require more than 14 days to trial the item, you must contact us and speak to an advisor.
Approval for an extended trial period is at our discretion and based on the validity of your reason.
If an extended trial period is granted, the terms and any potential fees will be communicated to you.

Late Fee Charges:

If you return an item outside of the 14-day period without prior approval for an extended trial, a late fee may be applied.
The amount of the late fee will be determined based on the length of delay and the condition of the returned item.
Late fees are in place to cover the costs associated with handling delayed returns and ensuring the item can still be resold in a timely manner.

*Please note that fees may be applied to you if you have damaged the item or not returned all parts

Product Specific T&C's

Zinnia | Zinnia X | Carbon Lite

When lifting Zinnia, ensure to lift from the bottom with the assistance of two adults. Avoid lifting from the front panel with the LCD display to prevent breakage.
Include all accessories back in the box, such as tools, armrests, batteries, chargers, straps, and 2 key fobs.
Retain all packaging materials, including the box and Styrofoam, inside for return.
Overall condition - Zinnia should be returned as how it was delivered to customer (ready to re-sell)

Lupin | Ren

Ensure all accessories, including straps, tools, batteries, chargers, and 2 battery keys, are returned in the box.
Keep all original packaging materials, including the box and Styrofoam, for return.
Overall condition - Lupin should be returned as how it was delivered to customer (ready to re-sell)

Monarch Air | Genie

Ensure all accessories, including straps, tools, batteries, chargers and armrests are returned in the box.
Keep all original packaging materials, including the box and Styrofoam, for return.
Overall condition - Monarch Air and Monarch Genie should be returned as how it was delivered to customer (ready to re-sell)

TravelScoot Escape

Ensure all accessories, including straps, tools, batteries, chargers and the travel bag are returned in the box.
Keep all original packaging materials, including the box and Styrofoam, for return.
Overall condition - TravelScoot Escape should be returned as how it was delivered to customer (ready to re-sell)

I live on a hill along a coastal path, it's important to have a scooter that can handle 1/15 inclines with the safety of a draw bar which will save you from tipping backwards if you hit. a bump. I took my time researching mobility scooters before I plucked up the courage to order my Ren with the additional security of a 14 day trial, it arrived in less than 24 hours.

Rob

Ren Folding Mobility Scooter

The option to have a 14 day home trial is fantastic It is not always easy for somebody struggling with mobility to trudge round various suppliers, and to buy online unseen can be problematic, as regards judging weight and actual size. Also the chance to try out the controls without any pressure from sales people. Very well made machine and great price.

Beryl

Lupin Folding Mobility Scooter

Amazing! Really excellent service in all ways. My Lupin was delivered on the day I requested with accurate times given by the courier. During the trial period, all my phone calls were answered immediately and all questions more than satisfactorily answered. I loved Lupin

J Britton

Lupin Folding Mobility Scooter

WANT MORE INFORMATION?

Have you got more questions that have not been answered here?

Well no problem as we love a chat! So give our Customer Advisor team a call today on 0800 999 6606 for a no-obligation chat to decide if you’d like to try out one of our folding mobility scooters on our ‘Try at Home’ scheme.

Alternatively you can email us at info@bettyandbertie.com

Opening Hours: Monday - Friday: 09:00 - 17:00

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14 Day Try At Home