14 Day Try At Home Scheme

Making sure your folding mobility scooter is right for you is incredibly important. And not just in a showroom where a salesman is trying to make a sale – we want you to have time and space to make sure it’s right for you in your home and in the way you are going to use it. So our ‘Try at Home’ scheme is exactly that. You purchase one of our mobility scooters and we deliver it to your door. Then we give you time and space to decide if it’s perfect for you without any external pressure.

If not, no problem – just call us within 14 days and we’ll organize for its collection and return to us. We’ll then process a refund for the full price of the product, or exchange it for another model if you prefer. No hassle, no pressure, just good old-fashioned service.

How Does It Work?

14 Day Try at Home Scheme for Mobility Scooter - How it works

It's simple!

  1. Take a look online at our one of a kind mobility scooters that are perfect for travelling with and offer incredible technologies. If you like the looks of one then place an order through our website, over the phone or pop into our store and let us know you want to purchase through the Try At Home Scheme.
  2. Our trusted couriers will then deliver the folding mobility scooter to your door with all of the information you need printed out inside too. If you want to come in to our store then you are welcome to take the scooter home with you or have it posted to your home instead.
  3. Sit back and relax while your scooter is on its way to you. Plus there is no need to wait in all day for it as our trusted couriers will text you with your 1-hour time slot for your delivery. Additionally if you are unsure of when it is being delivered then give us a call and we can look for you!
  4. Give it a try! You now have 14 days to try your scooter out in the home to see if it's for you. We recommend testing it out indoors first and getting used to it's functionality, weight and size! Do ensure it fits in your car boot and you can lift the scooter with ease. Do remember to keep the box and all packaging if wanting to return.
  5. Hopefully you may have fallen in love with the scooter and want to keep it. Fantastic, simply just let us know that you are keeping it and then we can offer you 12 months insurance. If you do not love it then it's not a problem as we can arrange a hassle free return for you.
  • Please ensure you have read the Important Information & Terms & Conditions below for the 14 day try at home scheme
  • Want More Information?

    Have you got more questions that have not been answered here?

    Well no problem as we love a chat! So give our Customer Advisor team a call today on 0800 999 6606 for a no-obligation chat to decide if you’d like to try out one of our folding mobility scooters on our ‘Try at Home’ scheme.

    Alternatively you can email us at info@bettyandbertie.com

    Opening Hours: Monday - Friday: 09:00 - 17:00

    Contact Betty and Bertie

    Important Information

  • Items must be returned in a resellable condition. This means
  • No marks, scuffs, or mud on the scooter.
  • All parts, including manuals and keys, must be included.
  • If the item is returned with damage then the cost of repair will be charged to the customer.
  • If your item has damage upon delivery then please report within 48 hours with images or we may not accept liability.
  • If you need to return outside of your 14 days then this may incur a charge applied to your refund
  • Terms & Conditions

    Zinnia / Zinnia x / Zinnia Carbon Lite

  • When lifting Zinnia, ensure to lift from the bottom with the assistance of two adults. Avoid lifting from the front panel with the LCD display to prevent breakage.

  • Include all accessories back in the box, such as tools, armrests, batteries, chargers, straps, and 2 key fobs.

  • Retain all packaging materials, including the box and Styrofoam, inside for return.

  • Overall condition - Zinnia should be returned as how it was delivered to customer (ready to re-sell)
  • Lupin / Ren

  • Ensure all accessories, including straps, tools, batteries, chargers, and 2 battery keys, are returned in the box.

  • Keep all original packaging materials, including the box and Styrofoam, for return.

  • Overall condition - Lupin should be returned as how it was delivered to customer (ready to re-sell)
  • General

  • Any missing items upon return will incur the cost of returning them to us via registered post. We will contact you if we are missing items from your return.
  • Damages

  • Any damage noticed upon delivery must be reported to the Betty & Bertie team within 72 hours with accompanying photos; otherwise, we cannot be held responsible.

  • Failure to report damage within 72 hours may result in a deduction from your refund, depending on the extent of damage.

  • Brief overview of damages include but are not limited to;
      • Scratches and marks to paint work, metal frame & other
      • Dents to paint work and metal frame
      • Bending, breaking or dents to structural frame of model
      • Breaking parts resulting in defective product
      • Loss of keys or remote fobs resulting in defective or partially working product
      • Missing batteries or chargers
      • Damage to batteries or chargers
      • Damage or marks to tyres
      • Broken or marked control panels
      • Damage or missing control parts - brake levers, accelerator grips/paddles