We recommend testing it out indoors first and getting used to it's functionality, weight and size! Do ensure it fits in your car boot and you can lift the scooter with ease.

You are welcome to try the scooter outside, however any damages to the scooter may result in a deduction from your refund if returned.

In the first instance please send an email to info@bettyandbertie.com or call the Returns Department on 0800 999 6606 with your order number, and the reason why you have decided to return the item.

Our team will ask you some questions in regards to why you wish to return, the condition of the item, your preferred collection date if possible, any missing packaging details too.

We will arrange for a courier to collect the mobility scooter from your home.

We will arrange for a courier to collect the mobility scooter from your home, just let us know when you're available to answer the door!

Condition of Returned Items

• Items must be returned in a re-sellable condition.
• This means:
  No marks, scuffs, or mud on the scooter.
  All parts, including manuals and keys, must be included.
• If the item is returned with any damage, the cost of repair will be charged to the customer.

Mileage on Pedometer

• No mileage should be added to the pedometer.
• If you take the mobility scooter outside for a longer journey beyond just testing its functionality, you are committing to keeping the product.
• The item will no longer be eligible for return.

Missing Items

• Any missing items upon return will incur the cost of returning them to us via registered post.
• We will contact you if any items are missing from your return.

Damage Upon Delivery

• If your item has damage upon delivery, please report it within 48 hours with accompanying images, or we may not accept liability.

Returns Outside the 14-Day Window

• If you need to return an item outside of your 14-day return window, this may incur a charge that will be applied to your refund.

• Any damage noticed upon delivery must be reported to the Betty & Bertie team within 72 hours with accompanying photos; otherwise, we cannot be held responsible.
• Failure to report damage within 72 hours may result in a deduction from your refund, depending on the extent of damage.

Brief overview of damages include but are not limited to;

• Scratches and marks to paint work, metal frame & other
• Dents to paint work and metal frame
• Bending, breaking or dents to structural frame of model
• Breaking parts resulting in defective product
• Loss of keys or remote fobs resulting in defective or partially working product
• Missing batteries or chargers
• Damage to batteries or chargers
• Damage or marks to tyres
• Broken or marked control panels
• Damage or missing control parts - brake levers, accelerator grips/paddles

Standard Return Period:

• Items must be returned within 14 days from the date of delivery to avoid any fees or additional charges.

Extended Trial Period:

• If you require more than 14 days to trial the item, you must contact us and speak to an advisor.
• Approval for an extended trial period is at our discretion and based on the validity of your reason.
• If an extended trial period is granted, the terms and any potential fees will be communicated to you.

Late Fee Charges:

• If you return an item outside of the 14-day period without prior approval for an extended trial, a late fee may be applied.
• The amount of the late fee will be determined based on the length of delay and the condition of the returned item.
• Late fees are in place to cover the costs associated with handling delayed returns and ensuring the item can still be resold in a timely manner.

*Please note that fees may be applied to you if you have damaged the item or not returned all parts