What is VAT relief?
VAT relief allows individuals with long-term illnesses or disabilities to purchase certain goods and services without paying VAT. These goods must be designed or adapted for personal or domestic use.
How Do I Apply The VAT Relief?
Applying for VAT relief on our products is simple and straightforward. Follow these easy steps to ensure you receive the savings you're entitled to:
Select Your Eligibility:
On each product page, you will find two tick box options:
- I am eligible
- I am not eligible
Please select the option that applies to you in order to proceed.
Choose Your Condition:
- If you select I am eligible, a dropdown menu will appear with a list of common disabilities and illnesses.
- Please choose the condition that applies to you from the list. If your condition is not listed, select Other.
Complete Your Purchase:
- After selecting your condition, proceed to the checkout.
- The 20% VAT savings will be automatically applied to your order.
Additional Assistance:
- If you selected Other for your condition, please call us after you complete your purchase to declare your condition over the phone. Our customer service team is here to help ensure you receive your VAT relief.
By following these steps, you can easily apply for VAT relief and enjoy the savings on the products you need. If you have any questions or need further assistance, please don’t hesitate to contact our friendly customer service team.
FAQs
VAT relief allows individuals with long-term illnesses or disabilities to purchase certain goods and services without paying VAT. These goods must be designed or adapted for personal or domestic use.
Any item that aids mobility can be eligible for VAT Relief, such as our mobility scooters and accessories. These items are specifically designed or adapted for disabilities and qualify for VAT relief, provided your disability or long-term illness meets the criteria.
Spare or replacement parts are not eligible
For VAT purposes, you are considered disabled or long-term ill if:
- You have a physical or mental impairment with a long-term, substantial adverse effect on everyday activities.
- You have a chronic condition recognized by the medical profession, such as diabetes.
- You are terminally ill.
You do not qualify if you are elderly but otherwise able-bodied or temporarily disabled.
If you are unsure, you should seek guidance from your GP or other medical professional.
- Yes, your parent, guardian, spouse, or partner can buy the goods and services for you, and you will not be charged VAT.
When placing your order, you will be asked to make a legally binding declaration about your illness or disability.
This declaration is required for us to apply VAT relief and may be provided to HMRC.
Making a false declaration is an offence. Your information is kept confidential and used solely for VAT relief application and HMRC accounting purposes.
Personal or domestic use means the goods or services are for your private use, not for business purposes.
You can find out more from the Helpsheets on the GOV.UK website, by telephoning the VAT Disabled Reliefs Helpline on Telephone: 0300 123 1073 or by calling our advice line on 0800 999 6606
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