Vat Relief For Chronically Sick Or Disabled | Betty & Bertie

If you have a long-term illness or you’re disabled, you don’t have to pay VAT on certain goods as long as they are designed or adapted for your own personal or domestic use.

What Is VAT Relief?

To purchase a mobility scooter free of VAT you need to declare that you are 'chronically sick or disabled' and that the goods are for your own personal or domestic use. This is a self-certification system - we do not require proof of your impairment.

A person is 'chronically sick or disabled' if he or she is a person:

with a physical or mental impairment which has a long term and substantial adverse effect upon his or her disability to carry out everyday activities. With a condition which the medical profession treats as a chronic sickness.

It does not include an elderly person who is not disabled or chronically sick or any person who is only temporarily disabled or incapacitated, such as with a broken limb.

If you are unsure, you should seek guidance from your GP or other medical professional.

You can find out more from the Helpsheets on the GOV.UK website, by telephoning the VAT Disabled Reliefs Helpline on Telephone: 0300 123 1073 or by calling our advice line on 0800 999 6606

How Do I Apply The VAT Relief?

Applying for VAT relief on our products is simple and straightforward. Follow these easy steps to ensure you receive the savings you're entitled to:

Select Your Eligibility:

On each product page, you will find two tick box options:

I am eligible
I am not eligible

Please select the option that applies to you in order to proceed.

Choose Your Condition:

If you select I am eligible, a dropdown menu will appear with a list of common disabilities and illnesses.
Please choose the condition that applies to you from the list. If your condition is not listed, select Other.

Complete Your Purchase:

After selecting your condition, proceed to the checkout.
The 20% VAT savings will be automatically applied to your order.

Additional Assistance:

If you selected Other for your condition, please call us after you complete your purchase to declare your condition over the phone. Our customer service team is here to help ensure you receive your VAT relief.

By following these steps, you can easily apply for VAT relief and enjoy the savings on the products you need. If you have any questions or need further assistance, please don’t hesitate to contact our friendly customer service team.

FAQs

What is VAT relief?

VAT relief allows individuals with long-term illnesses or disabilities to purchase certain goods and services without paying VAT. These goods must be designed or adapted for personal or domestic use.

Which products are eligible for 0% VAT?

Any item that aids mobility can be eligible for VAT Relief, such as our mobility scooters and accessories. These items are specifically designed or adapted for disabilities and qualify for VAT relief, provided your disability or long-term illness meets the criteria.

Spare or replacement parts are not eligible

What qualifies as a long-term illness or disability?

For VAT purposes, you are considered disabled or long-term ill if:

You have a physical or mental impairment with a long-term, substantial adverse effect on everyday activities.
You have a chronic condition recognized by the medical profession, such as diabetes.
You are terminally ill.

You do not qualify if you are elderly but otherwise able-bodied or temporarily disabled.

Can someone else purchase VAT-free goods on my behalf?

Yes, your parent, guardian, spouse, or partner can buy the goods and services for you, and you will not be charged VAT.

How do I purchase zero-rated VAT products?

When placing your order, you will be asked to make a legally binding declaration about your illness or disability.

This declaration is required for us to apply VAT relief and may be provided to HMRC.

Making a false declaration is an offence. Your information is kept confidential and used solely for VAT relief application and HMRC accounting purposes.