Ordered the Lupin scooter which arrived, beautifully packed, within 25 hours! Amazing service.
The scooter was lovely however we live in a lower ground floor apartment approached over 16 stairs and found that we were unable to lift and carry the Lupin over that distance. Sadly, I had to return it and have heard, within a few hours of it arriving 'back at base' that my full refund has been made.
This Company is amazing to deal with, the product was second-to-none and my big regret is that I was unable to keep it. Our fault, I guess, for not experimenting with a 21 kg weight up the 16 stairs.
I know I can fully recommend both the product and the Company and wish them well in future sales and service. GF
i am new to the disabled community, and searched various web sites, for a scooter. Bettie
&Berty where very helpful when contacted and explained all i needed to know, i am very happy with my LUPIN manual folding model and the customer service provided.
We have been looking for a multipurpose scooter for some time & are delighted to have found the LUPIN. It is everything we need & more! There are no agents in N. Ireland however,BETTY & BERTIE offered free delivery & if not satisfied, free return !! What more could you want!
We had one small issue with the battery but this was speedily resolved. We now have a scooter that can be used on varying surfaces,with 3 power modes,excellent brakes, comfortable seating,luggage storage & best of all, large 10" wheels. The best scooter we have seen.
Thank you very much. I am enjoying using the Lupin. Just a quick pic to show versatility of Lupin so compact and unobtrusive. Have had many positive comments - Kim
Very good and reliable firm to purchase a mobile scooter from. Of all the opportunities I’ve had this is one of the best firms I’ve ever done any business with I’ll give it five stars - James