Your Consumer Right of Return and Refund

1. If you are a consumer, you have a legal right to cancel a Contract under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 during the period set out below. This means that during the relevant period if you change your mind or for any other reason you decide you do not want to keep a Product, you can notify us of your decision to cancel the Contract and receive a refund. Advice about your legal right to cancel the Contract under these regulations is available from your local Citizens’ Advice Bureau or Trading Standards office.

2. However, this cancellation right does not apply in the case of any made-to-measure or custom-made Products.

3. Your legal right to cancel a Contract starts from the date when the Products have been delivered to you: you then have a period of 14 (fourteen) calendar days in which you may cancel, starting from the day you receive the Products as per the Consumer Contracts Regulations.

4. To cancel a Contract, please contact us in writing to tell us by sending an e-mail to sales@bettyandbertie.com or by sending a letter to the Customer Services Manager, SunTech UK Limited, Unit H, The Courtyard Business Centre, Dovers Farm, Lonesome lane, Reigate, Surrey RH2 7QT. You may wish to keep a copy of your cancellation notification for your own records. If you send us your cancellation notice by e-mail or by post, then your cancellation is effective from the date you sent us the e-mail or posted the letter to us.

5. You will receive a full refund of the price you paid for the Products less any applicable standard delivery charges. If the product becomes dirty, scratched or suffers any damage, even superficial damage such as wear to the wheels or scratches, we may deduct a sum from the refund to reflect any work or repairs that are necessary to bring the product back to brand new condition. We therefore recommend that you only use the product indoors during the period.

6. If you have returned the Products to us under this clause because they are faulty or mis-described, we will refund the price of a defective Product in full, any applicable delivery charges, and any reasonable costs you incur in returning the item to us.

7. We refund you on the credit card or debit card used by you to pay.

8. If the Products were delivered to you:

a) you must return the Products to us as soon as reasonably practicable;

b) unless the Products are faulty or not as described (in this case, above), you will be responsible for the cost of returning the Products to us;

c) you have a legal obligation to keep the Products in your possession and to take reasonable care of the Products while they are in your possession; and

d) you must ensure that the Products reach us in the good condition that they were in when you received them. You must have retained the box(es) and original packaging we sent your products in initially, otherwise a replacement charge of £60 for shipping and a replacement box will be deducted from any final refund if a replacement box(es) is required to be sent out to you.

9. Details of your legal right to cancel and an explanation of how to exercise it are provided under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

10. As a consumer, you will always have legal rights in relation to Products that are faulty or not as described. These legal rights are not affected by the returns policy in this clause or anything else in these Terms. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office.